← All customer support chat software rankings

Help Scout vs Tidio: which one does AI recommend?

We asked ChatGPT, Gemini and Perplexity 10 questions buyers ask about customer support chat software — 30 answers in total — and counted who got named. Help Scout and Tidio are named equally often — 13 of 30 answers each.

Help Scout

43%

named in 13 of 30 answers

Tidio

43%

named in 13 of 30 answers

How they rank against everyone else

Intercom

67%

Help Scout

43%

Tidio

43%

Zendesk

43%

Crisp

40%

LiveChat

33%

Freshdesk

27%

Chatwoot

20%

Where does your product land?

Same 10 questions, your product, about a minute. No account.

Counts are mentions in AI answers, not endorsements, measured 2026-09-20. Nobody pays to appear.