10 buyer questions asked on ChatGPT, Gemini, Perplexity — 30 answers analysed, 2026-09-20. Ranked by how many answers named each product. Intercom was named most often (20 of 30).
| # | Product | Answers naming it | Share of voice | % |
|---|---|---|---|---|
| 1 | Intercom scored 64/100 | 20 |
|
67% |
| 2 | Help Scout | 13 |
|
43% |
| 3 | Tidio | 13 |
|
43% |
| 4 | Zendesk | 13 |
|
43% |
| 5 | Crisp | 12 |
|
40% |
| 6 | LiveChat | 10 |
|
33% |
| 7 | Freshdesk | 8 |
|
27% |
| 8 | Chatwoot | 6 |
|
20% |
| 9 | tawk.to | 6 |
|
20% |
| 10 | Gorgias | 5 |
|
17% |
| 11 | HubSpot Service Hub | 4 |
|
13% |
| 12 | Freshchat | 3 |
|
10% |
| 13 | Salesforce Service Cloud | 3 |
|
10% |
Which one do the AI assistants actually name more often?
Intercom vs Help ScoutIntercom vs TidioHelp Scout vs TidioWe'll ask the same 10 questions about your product and show you which ones you're missing from. Takes about a minute — no account, no card.
Scanning in customer support chat software — the same category as this table.
Method: each surface was asked the same 10 buyer questions; every answer was analysed for which products it named. Counts are mentions in answers, not endorsements. Nobody pays to be listed.