Often, but not first. Zendesk is named in 55% of answers about help desk and ticketing software, ranking #2.
Measured by asking ChatGPT, Gemini and Perplexity the questions buyers ask, then counting who gets named. Zendesk appears in 2 categories we track.
| Category | Rank | Named in | Share of voice | % |
|---|---|---|---|---|
| help desk and ticketing software | #2 | 16/29 | 55% | |
| customer support chat software | #4 | 13/30 | 43% |
A full scan asks all 10 buyer questions and returns a fix plan. Free, no account.
Counts are mentions in AI answers, not endorsements. Measured 2026-09-20. Nobody pays to appear.