10 buyer questions asked on ChatGPT, Gemini, Perplexity — 29 answers analysed, 2026-09-20. Ranked by how many answers named each product. Freshdesk was named most often (21 of 29).
| # | Product | Answers naming it | Share of voice | % |
|---|---|---|---|---|
| 1 | Freshdesk | 21 |
|
72% |
| 2 | Zendesk scored 60/100 | 16 |
|
55% |
| 3 | Help Scout | 14 |
|
48% |
| 4 | Zoho Desk | 13 |
|
45% |
| 5 | Intercom | 10 |
|
34% |
| 6 | Jira Service Management | 10 |
|
34% |
| 7 | Gorgias | 9 |
|
31% |
| 8 | Hiver | 4 |
|
14% |
| 9 | Salesforce Service Cloud | 4 |
|
14% |
| 10 | Crisp | 3 |
|
10% |
| 11 | HelpDesk.com | 3 |
|
10% |
| 12 | HubSpot Service Hub | 3 |
|
10% |
| 13 | Front | 2 |
|
7% |
Which one do the AI assistants actually name more often?
Freshdesk vs ZendeskFreshdesk vs Help ScoutZendesk vs Help ScoutWe'll ask the same 10 questions about your product and show you which ones you're missing from. Takes about a minute — no account, no card.
Scanning in help desk and ticketing software — the same category as this table.
Method: each surface was asked the same 10 buyer questions; every answer was analysed for which products it named. Counts are mentions in answers, not endorsements. Nobody pays to be listed.