Yes — Freshdesk is the product AI assistants name most often for help desk and ticketing software.
Measured by asking ChatGPT, Gemini and Perplexity the questions buyers ask, then counting who gets named. Freshdesk appears in 2 categories we track.
| Category | Rank | Named in | Share of voice | % |
|---|---|---|---|---|
| help desk and ticketing software | #1 | 21/29 | 72% | |
| customer support chat software | #7 | 8/30 | 27% |
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Counts are mentions in AI answers, not endorsements. Measured 2026-09-20. Nobody pays to appear.