Often, but not first. Help Scout is named in 48% of answers about help desk and ticketing software, ranking #3.
Measured by asking ChatGPT, Gemini and Perplexity the questions buyers ask, then counting who gets named. Help Scout appears in 2 categories we track.
| Category | Rank | Named in | Share of voice | % |
|---|---|---|---|---|
| help desk and ticketing software | #3 | 14/29 | 48% | |
| customer support chat software | #2 | 13/30 | 43% |
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Counts are mentions in AI answers, not endorsements. Measured 2026-09-20. Nobody pays to appear.