← All help desk and ticketing software rankings

Freshdesk vs Zendesk: which one does AI recommend?

We asked ChatGPT, Gemini and Perplexity 10 questions buyers ask about help desk and ticketing software — 29 answers in total — and counted who got named. Freshdesk is named in 21 of 29 answers (72%); Zendesk in 16 (55%).

Freshdesk

72%

named in 21 of 29 answers

Zendesk

55%

named in 16 of 29 answers

ChatGPT: named in 89% of answers

Gemini: named in 20% of answers

Perplexity: named in 60% of answers

How they rank against everyone else

Freshdesk

72%

Zendesk

55%

Help Scout

48%

Zoho Desk

45%

Intercom

34%

Jira Service Management

34%

Gorgias

31%

Hiver

14%

Where does your product land?

Same 10 questions, your product, about a minute. No account.

Counts are mentions in AI answers, not endorsements, measured 2026-09-20. Nobody pays to appear.